BDI- the business development institute had one of the most inspiring and educational conferences I have ever attended. This past tuesday (May 12th) I went to nyc to LEARN and soak up anything I could to enlighten me.
The conference was comprised of companies such as MTV, Tyson Chicken, Coca-Cola,
Social Media Today, Fuji Film and more. All these case studies were presented by people who knew first hand the challenges of creating a social network from scratch. All these companies provied various products and services, but their common goal was to create a community for their passionate consumers, who want to be heard!
How did they do it? One consumer at a time. They paid attention, they monitored, they listened and most importantly they gave their community solid content. The blogs, the updates, status, links, images, podcasts, webinars, surveys all were valuable to the end user and brought value to the time that the consumer was spending on their page.
With out knowing it, they all created a TRIBE! They did it quite effortlessly, for example the VP of Conusmer Insights at MTV spoke to us about the page she avidly monitors and told us how much value, these kids that spend their time interaction online, add to their business. An example she gave was when one of the users commented about an unknown artist, triggering MTV to pay attention to the non-mainstream artists that theses viewers wanted to see more of.
The rep from Coca Cola came to talk about his consumers and people who are passionate about the product. I thought it was interesting that he said the site is pretty much run by the members, who feel the need to express their loyalty and brand appreciation not only to Coca Cola but to other like minded consumers as well.
I think when starting a blog or a group or any social media outlet everyone’s always worried that people won’t come or won’t join their network, but what most people fail to understand is that people want to feel important, they want room to speak up and to be heard, they are yearning for an opportunity to issue their concern, I think the last thing we need to worry about as marketing professionals is if they will come…
The entire time I was at this conference I kept thinking “I am NOT alone” more than half of these people are just at awe with this social media craze, they’re just as lost at some point, and they’re all very excited at what potential Social Media has for them.
If I were to give you one piece of advice about Social Media and how it could be used for any organization, is that Social media is HERE to STAY, you can either get on the band wagon or get left behind, it is the new way people are connecting and doing business, there is no escaping it, so put your worries to the side and JOIN a network, get involved, speak up, be heard, lend your 2 cents, and see what a world of difference it makes, when people connect at a click of a button…its actually quite brilliant!